Return & Refund Policy
We want you to be happy with what we deliver. This policy explains when you can cancel or ask for a refund, and how refunds are paid.
Services
- Before work begins: you can cancel and receive a full refund of any advance payment.
- After work has started: you can cancel at any time. We refund any amount paid for work not yet carried out, less costs already incurred on your behalf, such as booked studio time, models or advertising spend.
- Completed work: work that has been delivered and approved cannot be refunded. If something is not as agreed, tell us and we will put it right first.
Subscriptions and software
- You can cancel a subscription at any time. It stays active until the end of the period you have paid for and will not renew.
- Payments for a period that has already started are not refunded, unless the service was unavailable for reasons within our control.
Returns
We provide services and digital products, so there are no physical goods to return. If a deliverable has a fault, we will correct it at no extra cost.
How to request a refund
Contact us within 7 days of the payment, or of the delivery concerned, through the details on our Contact page. Include your name, the invoice or transaction number and the reason for your request.
How refunds are paid
Approved refunds are paid to the original payment method within 7 to 10 working days. Depending on your bank or card provider, the money may take a few more days to appear in your account.
Questions
If you are not sure whether a refund applies, contact us. We will always try to find a fair solution.